Welcome to AspenTech Customer Support!|
If you are a new customer or new user, and have not registered with us, please take a moment to register by clicking here.
By registering, you can receive a wide range of benefits delivered through our “My Support" portal, such as:
Other services provided on our website include:
- Download software patches and product documentations, or submit requests to obtain our latest software releases if entitled by your company’s Software Licenses and Maintenance agreements
- Access our extensive Knowledge Base containing tens of thousands articles and online navigational tutorials
- Interact with AspenTech customer support through online chat or online incident submission and tracking. You can chat with our consultants online, or go to Incident Submission form to submit questions, defect reports, or product enhancement requests
- Sign on to receive monthly Technical Support e-Bulletins and Critical Problem Alerts via E-mail
Please also visit our Training website. We offer comprehensive course curriculum consisting of over 70 courses designed for users of various levels. The students can choose various options to attend training. For example, our public classes are scheduled around the world in many major cities. We can also deliver private classes at your specified site for your company only. For those who have travel concerns, we offer training classes led by instructors through the Internet with students attending remotely.
- Easy access to our training offerings, curriculum information, and class schedules
- Review our product lifecycle announcements and product release notes
- Search and review product known issues or application tips
- Download model templates and examples
- Participate in user forum discussions
We also offer enterprise learning programs where we leverage our expertise to help you design a specific set of training classes to cover the subjects and areas most relevant to your company’s business needs.
For a complete review of all our Customer Support services, you can download a copy of our Customer Service Guide.