Web Support Site Tour

Please view the following demonstrations to learn about the many features of AspenTech's support web site.

Accessing the Support Web Site

• Registering for an account
• Retrieving your user name and password

Personalizing the Support Web Site

• Selecting the products you are interested in using My Products
• Changing your address, phone number, e-mail, logon name or password
• Updating your e-Bulletin preference

Finding answers to your questions

• Finding information about a specific product
• Searching for answers in the knowledge base
• Browsing available content by topic
• Generating a knowledge base report
• Contributing a new solution to the knowledge base
• Requesting a new solution be added to the knowledge base
• Asking other users for help through the discussion forums
• Reviewing the latest knowledge base solutions in the monthly e-Bulletin
• Keeping track of your favorite solutions using My Solutions
• Joining a user group

Keeping your software up-to-date

• Learning about the last releases
• Submitting a request for a software upgrade
• Requesting a license key replacement
• Downloading a patch

Requesting help from the AspenTech Support Group

• Submitting an incident
• Tracking your incidents
• Reviewing your open incidents and product defect/enhancement requests using My Incidents
• Escalating your incident to Support Management
• Requesting a quote for additional services outside of regular support

Providing feedback to AspenTech

• Completing or reviewing surveys available under My Surveys
• Giving feedback on the support web site
• Reviewing incident and Voice of the Customer survey results for your company

Locating training available

• Reviewing the training courses available for your products using My Training
• Searching for courses available for a certain product
• Registering for a course
• Exploring other training options