AspenTech’s Global Customer Support Escalation Contacts

Support Group Management
  
North and Latin America Support Centers
  Steven Qi, USA +1 281 584 1020 All Products
  David Reumuth, USA + 1 281 584 1933 Manufacturing & Supply Chain
  Anjani Singh, USA + 1 281 584 1988 Engineering
  Cheryl Whitaker, USA + 1 281 584 1824 Systems

Europe and Middle East Support Centers
  Jon Hillier, UK +44 1189 226 464 All Products
  Arabella Geser, UK +44 1189 226 442 Engineering
  David Frankum, UK +44 1189 226 441 Engineering
  Marc Callebaut, Belgium +32 2 403 1773 Manufacturing & Supply Chain
  Walid Matta, Kuwait + 965 461 0797 All Products

Asia Pacific Support Centers
  Joyce Chan, Singapore +65 6395 3930 All Products
  Maki Irie, Japan + 81 3 3262 2839 Engineering
  CheeHoe Sam, Singapore +65 6395 3923 Manufacturing & Supply Chain

Other Contacts
  Desmond Jacas, USA +1 781-221-4352 Web Support Site
Customer Care
Software Maintenance and Support Contracts
  Phil Layton, USA +1 301 944 2514 Training
  Michele Triponey, USA +1 301 944 2510 Executive Management