Contact Information

For support related questions, you can submit your issues online or phone or e-mail your local Support Center. If you have concerns regarding how your issue is being handled, you can escalate the issue to one of our Support Managers.

For sales related questions, please complete our on-line form or call our eSales office at 1-281-584-1945. All Aspen Technology office locations and contact information are available online.

Support Center Hours & Phone Numbers

When you contact our North American or European Support Centers, our automated attendant will guide you through the available options, or you can use our regional phone menu guides (U.S. phone guide, European phone guide or Asian phone guide) to quickly select the shortcut for your product.

Support Centers Operating Hours (holiday schedule) Phone Numbers (fax numbers)
North America 8:00 - 19:00
Eastern time
Monday - Friday		 Toll-free from U.S., Canada, Mexico: + 1 888 996 7100
From outside U.S., Canada, Mexico: + 1 781 221 5500
Mexico Support Center: +52 (55) 3600-7140
South America 9:00 - 17:00
Local time
Monday - Friday		 Brazil Support Center: + 55 11 3443 6256
Toll-free from Argentina: + 0800 333 0125
Toll-free from Brazil: + 0800 891 0291
Toll-free from Venezuela: + 0800 100 2410
Europe & Southern Africa 8:30 - 18:00
Central Europe time
Monday - Friday		 +44 (0) 1189226555
Toll-free numbers for 15 countries
in Europe and South Africa
Middle East & North Africa 8:30 - 18:00
Bahrain time
Sunday - Thursday		 +973 1750 2736
Russia 9:00 - 18:00
Moscow time
Monday - Friday		 +7 495 7821907
Asia and Pacific Region 9:00 - 17:00
Local time
Monday - Friday		 Australia: 1-800-203224
China (China Net Comm): 10-800-712-2160 (Toll free)
China (All Other): 10-800-120-2160 (Toll free)
China: +86 21 519 47073 (Toll number)
Hong Kong: 800-933915
India (Reliance and Bharti): 800001-6020 (Toll free)
India: +91 20 66782574 (Toll number)
Indonesia: 001-803-011-4210
Japan: 0066-33-132920
Korea: 00798-14-800-7569
Malaysia: 1-800-814135
New Zealand: 0800-443254
Singapore: 800-120-5022
Taiwan: 00801-13-7953
Thailand: 001 -800-12-066-6381
Vietnam: 120-11037

E-mail Addresses

We use suite specific e-mail addresses to quickly distribute your issues to the most appropriate available resource. If you do not know which e-mail address to use, you can direct your inquiry to our general support inbox.

Support Centers E-mail Addresses
North America, Europe, Middle East, Africa and Asia Pacific (excluding Japan and Korea) aes.support@aspentech.com (Engineering)
ams.support@aspentech.com (Manufacturing)
scm.support@aspentech.com (Supply Chain Management)
pims.support@aspentech.com (Planning, Scheduling and Blending)
aspenretail.support@aspentech.com (Fuels Marketing)
IMOS.Support@aspentech.com (IMOS)
Latin America lasupport@aspentech.com
Japan atj.support@aspentech.com
Korea atk.support@aspentech.com