Contact Information
|
For support related questions, you can submit your issues online or phone or
e-mail your local Support Center. If you have concerns regarding how your issue is being handled, you can escalate the issue to one of our Support Managers.
For sales related questions, please complete our on-line form or call our eSales office at 1-281-584-1945. All Aspen Technology office locations and contact information are available online. |
Support Center Hours & Phone Numbers
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When you contact our North American or European Support Centers, our automated attendant will guide you through the available options, or you can use our regional phone menu guides (U.S. phone guide, European phone guide or Asian phone guide) to quickly select the shortcut for your product. |
| Support Centers | Operating Hours (holiday schedule) | Phone Numbers (fax numbers) |
|---|---|---|
| North America | 8:00 - 19:00 Eastern time Monday - Friday |
Toll-free from U.S., Canada, Mexico: + 1 888 996 7100 From outside U.S., Canada, Mexico: + 1 781 221 5500 Mexico Support Center: + 52 55 9171 1366 |
| South America | 9:00 - 17:00 Local time Monday - Friday |
Brazil Support Center: + 55 11 3443 6256 Toll-free from Argentina: + 0800 333 0125 Toll-free from Brazil: + 0800 891 0291 Toll-free from Venezuela: + 0800 100 2410 |
| Europe and Africa (EMEA) | 8:30 - 18:00 Central Europe time Monday - Friday |
+44 (0) 1189226555 Toll-free numbers for 15 countries in Europe and South Africa |
| Middle East (EMEA) | 8:00 - 16:00 Sat - Wed 8:00 - 13:00 Thur |
+965 4610790 |
| Asia and Pacific Region | 9:00 - 17:00 Local time Monday - Friday |
Australia: 1-800-203224 China (China Net Comm): 10-800-712-2160 China (All Other): 10-800-120-2160 Hong Kong: 800-933915 India (Reliance and Bharti): 800001-6020 Indonesia: 001-803-011-4210 Japan: 0044-22-132920 Korea: 00798-14-800-7569 Malaysia: 1-800-814135 New Zealand: 0800-443254 Philippines: 1-800-1-114-1976 Singapore: 800-120-5022 Taiwan: 00801-13-7953 Thailand: 001 -800-12-066-6381 Vietnam: 120-11037 |
E-mail Addresses
| We use suite specific e-mail addresses to quickly distribute your issues to the most appropriate available resource. If you do not know which e-mail address to use, you can direct your inquiry to our general support inbox. |
| Support Centers | E-mail Addresses |
|---|---|
| North America, Europe, Africa and Asia Pacific (excluding Japan and Korea) |
aes.support@aspentech.com (Engineering) ams.support@aspentech.com (Manufacturing) scm.support@aspentech.com (Supply Chain Management) pims.support@aspentech.com (Planning, Scheduling and Blending) aspenretail.support@aspentech.com (Fuels Marketing) IMOS.Support@aspentech.com (IMOS) |
| Latin America |
lasupport@aspentech.com |
| Middle East | atme.support@aspentech.com |
| Japan | atj.support@aspentech.com |
| Korea | atk.support@aspentech.com |