Customer Feedback Drives Continuous Improvement Efforts

Previous customer improvement requests implemented at the online Support & Training Center

Site Redesign (September 2004)

We just completed a redesign of our home page with the following navigational improvements:
  • New product list drop-downs help you quickly find information for your selected product (360° view)

  • A What's New section provides brief headlines with links to the most recent support news
  • A new Meet AspenTech Support section introduces you to our Support and Training staff
  • A new AspenTech Events section keeps you informed about upcoming AspenTech events
  • Archived e-Bulletins are now accessible from a link in the left-hand navigation pane


We also implemented the following navigational improvements and new functionality around the site:
  • Product Documentation is now sorted by version

  • A new Survey Results area presents results for our customer satisfaction survey initiatives

  • The My Support buttons in the top navigation pane are now visible as soon as you log on to the site

  • A new My Account button helps you update your personal information and preferences

  • A new My Recent Patches button in the Service Packs area provides ready access to the three most recent Patches for each of your favorite products


Personalized e-Bulletins (May 2004)

We are now sending personalized e-Bulletins that focus solely on your primary products of interest. Personalized e-Bulletins offer you the following benefits:
  • Enhanced usability by enabling you to quickly find the information that is most important to you
  • Improved efficiency by providing you with a single e-Bulletin containing information for all of your selected AspenTech products
Personalized e-Bulletins only include information related to the products you have selected in the My Products area of the online Support Center. If you do not have any selected products, you will receive a single e-Bulletin with information for every product in the suites you have permission to access.

You may always review the complete e-Bulletin content for each suite you have permission to access from a link in your personalized e-Bulletin, or from the e-Bulletin Archives at the online Support Center.


Locate colleagues using your AspenTech product(s) (January 2004)

A new feature on each product page in the My Support area helps you locate colleagues at your company who are using your AspenTech product(s). Clicking the blue button called Co-workers using Product from the top section of the page will present contact information for your colleagues, including their name, site location, phone number and e-mail address.


Access previously recorded Web Seminars from the online Training Center (October 2003)

You can now listen to pre-recorded Online Seminars presented by AspenTech experts
Submit Issues enhancements (September 2003)

The Submit Issues page now enables you to filter the list of products by first selecting a family. The page will also remember the last family and product you selected and automatically choose them the next time you visit the page. Additionally, the layout of the page where you update your issues has been improved based on your feedback.


Locate support and training information from product help menus (June 2003)

AspenTech product help menus now include links that take you directly to the support or training information for that product. Dynamic technical support and training information will now be readily available from your AspenTech product! Below are examples of the links with support and training information for Aspen Plus.
Request Services Quote (May 2003)

There may be times when you would like to hire AspenTech's product experts to configure, enhance or integrate your AspenTech products. Now there is an easy way to request a quote for additional services. Just click the Request Services Quote link on the left hand side of this page, fill out the form and we'll contact you to see how we can best meet your request.


My Support personalization (April 2003)

You can now quickly access the specific information you need by clicking the My Support button in the top navigation pane. My Support enables you to specify your primary products of interest and quickly find all of the information available on the site for those products.

Site personalization provides you with the following benefits:
  • Enables you to customize the site to focus on your primary products of interest.
  • Helps you to quickly find the latest updates to your incidents.
  • Provides functionality to view solutions specific to your company or a project at your company.
  • Enhances usability by enabling you to select a product and find all available information for that product (360° View).

Additional information

You can review our Web Support Site Tour anytime to learn how you might best use the wealth of technical resources available via the online Support and Training Center.