Certification recognizes AspenTech for delivering top quality support
AspenTech Customer Support and Training is pleased to announce that we have achieved certification under the prestigious Support Center Practices (SCP) Certification program. We achieved our third consecutive certification after an extensive review by SCP auditors of our Support Center in Houston, Texas. To earn SCP Certification, support organizations must meet a stringent set of performance standards that reflect the best practices in the industry.
"Achieving SCP Certification for the third time is a testament to the commitment and dedication of our Customer Support and Training group," said Mark Fusco, President and CEO, AspenTech. "The benchmarks used by the SCP are raised every year, so this most recent certification demonstrates our ability to continually improve our processes to meet SCP standards, while at the same time satisfying the increasingly complex support needs of our customers."
AspenTech joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including Lawson Software, Lockheed Martin Incorporated, McKesson Corporation, Mentor Graphics Corporation, Network Appliance Incorporated, PeopleSoft Incorporated and Xerox Corporation among others.
"AspenTech's North American Customer Support and Training group is a world class organization and is committed to service excellence," said Gordy Stauffer, SCP Auditor. "The team passed the rigorous requirements of the SCP Certification program and improved in several key areas. Customer satisfaction and loyalty are outstanding and the organization is clearly dedicated to continuous improvement to ensure the success of its customers."
SCP Certification is an internationally recognized standard created by the Service & Support Professionals Association (SSPA), a consortium of leading technology companies, and Service Strategies Corp. It defines best practices for delivering world-class technology support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
The results of our ongoing improvements show themselves in the services we provide to our customers around the world. We are very pleased that our ongoing hard work, and dedication to our customers, has been recognized with the SSPA Hall of Fame Lifetime Achievement Award, the WebStar Service Award, and SCP Certification.