Course Fee

The course fee includes class tuition, training materials, and refreshments.

Cancellation Policy

Aspentech Customer Education is doing everything possible to ensure that our classes will be running smoothly and on schedule. We believe that we have taken the necessary steps to minimize any potential disruption and encourage our customers to contact us if they have any questions or concerns.

• Customers who cancel their course registration at least ten business days prior to the first day of class will receive a full refund or credit.
• Customers who cancel their reservation within less than ten business days before the start of class will be charged the full fee and will not be entitled to a refund or credit.
• Customers may substitute another student from their company at any time up until the first day of class.

Payment Policies

Payment must be made by a company check, company purchase order, Mastercard, Visa or American Express credit cards when registering. Payment or purchase order must be received no later than three weeks before the course begins.

For International (non-U.S.) Customers Only:
AspenTech will send an invoice to all course participants, shortly before the course start date. Payment of these invoices must be submitted within 2 weeks of invoice date. Please indicate whether your company will be issuing an official purchase order. Please also note that credit card payments are not accepted at this time. Course fees for Public training delivered in most European countries are subject to a Value Added Tax (VAT). This tax is a legal requirement in Europe and varies from country to country (example : Belgium VAT : 21% of fee; Spain VAT : 16% of fee).

Course Changes

AspenTech reserves the right to change course content or the schedule. In addition, AspenTech reserves the right to discontinue or cancel courses if minimum enrollment is not met, or when conditions beyond the company's control prevail. In the event of cancellation, you will be notified within ten working days prior to the course start date and given priority registration in the next scheduled courses.